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Returns Policy

Returns Policy

Minimodel Gallery Inc. is committed to provide our customers a pleasurable and enjoyable shopping experience.  Our remarkable customer service provides personal support from gift advices to any questions relating to order inquiries.  Our website provides our customers with high quality product images, detailed product descriptions and sizing information.

Minimodel Gallery ensures each of our products is sent to our customers in new and perfect condition.  If you received an incorrect product or a damaged product due to shipping, please email us 7 days within the receipt of merchandise.  We are more than happy to offer you an exchange of the same item in different size and/or a different color or a credit note.  If you choose to receive a credit note for the returning product, we will provide you a credit note in the original order amount of the product(s) less the shipping and its sales taxes fee of your original order.  The credit note is valid on our website within 6 months of receipt of merchandise and it applies to all of our brands.  If you choose to refund, there will be 15% restocking fee on top o the actual shipping fee.

Please note that the merchandise(s) must not be worn, altered, washed, or in a perfect state of resale and be accompanied by original tags or original packaging.   Any original tags or packaging that is deteriorated will neither exchange or receive a store credit note.

Minimodel Gallery do not accept return items that have not meet the conditions that are mentioned above and we may denied exchanges or returns that are received without a Refund/Exchange Authorization.

Unless you received a written notice from our customer service department, all shipping fees associated with returning the items to us as well as the replacement item are the customer’s responsibility.  Minimodel Gallery is not responsible for any lost or damaged returns during delivery.  Due to this reason, we recommend returns that are shipped with service that provides a tracking number and insured.

What product can I return?  

Please note that the merchandise(s) must not be worn, altered, washed, or in a perfect state of resale and be accompanied by original tags or original packaging.  Any original tags or packaging that is deteriorated will neither exchange or receive a store credit note.

Minimodel Gallery accepts any return product except swimwear, beddings, all sale or out-of-season items.